Telephone helplines represent the simplest form of psychiatric and psychological telemedical assistance for individuals with mental health problems. The aim of the study was to assess the actual demand for psychological support via helplines in this group, their knowledge of such a service and the relationship between the needs they declare and their current knowledge of the available forms of support via helplines. An anonymous survey was carried out between February and June 2015 and included 43 veteran patients in the Day Care Unit of the Clinic of Psychiatry, Combat Stress and Psychotraumatology, Central Clinical Hospital of the Ministry of National Defence, Military Institute of Medicine and 32 patients of the Neurotic Disorders Day Care Unit. The study revealed a positive attitude of the respondents to the psychological telemedicine tools with their relatively limited knowledge of the tools availability and low index of the respondents’ use of such tools.